Don't get me wrong, I love my job, but working in a call center can have it's ups and downs. The downs are when the customers call. :oD Well, not all of them, but, anyways, here are some tips for you people that call in to an order line. These tips are made from personal experience: 1. When asked, "Could I have your first name?" please do just that. No last name. No middle initial. Just a first name. When we want the last name, we'll ask for the last name.
2. When asked, "..and is there an apartment number?" acknowledge that the question was asked. Don't just continue along with the rest of your info.
3. TIP: The street number and apartment number seem to be something that some people view as interchangable... they're not! Example: "My address is 1234 Smith Rd." "And is there an apartment number?" "(talks rude)I said 1234."
4. If we ask for the zip code, give us the zip code. Don't give us your city and state, then proceed to spell out the city.. just give us the zip code.
5. When ordering from a catalog, if we ask for the item number, that's all we need. We don't care what page it's on... just the item number.
6. It's not up to you to tell us we're not happy enough.
7. Likewise, it's not up to you to tell us we're too happy.
8. Don't call us if you've been deprived of sleep, or had a bad day. We're not there to make your day better, and most of us won't try to.
9. If we seem to be getting happier and happier as the call goes along, that means one of two things:
a; It's nearing the hour and our shift is just about done, making you our last call of the day, or
b; You called with a bad attitude, and the nicer we get, the more angry you get.
10. When we say, "I'm sorry I couldn't help you better," what we're really saying is, "I don't know what you're talking about. Please hang up... now."